Welcome to Training Guards Canada (“we,” “our,” “us”). We are committed to protecting the privacy, confidentiality, and security of the personal information of our website visitors, students, customers, and business partners.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit trainingguardscanada.com, register for our training programs, purchase courses, communicate with us, or use our services.

By accessing our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.

Depending on how you interact with our website and services, we may collect the following information:

A. Personal Identification Information

• Full name.
• Email address and telephone number.
• Mailing address, where required.
• Government-issued identification documents, where necessary for identity verification, student registration, or course administration.

B. Student and Training Information

• Course registrations and enrolment details.
• Training progress and course completion records.
• Assessment results, examination records, and attendance information, where applicable.
• Certificates, certification details, and related administrative records.
• Communications concerning your training or enrolment.

C. Payment and Transaction Information

We may collect transaction details, purchase history, payment status, and billing information associated with course purchases.

Payments may be processed by third-party payment providers. We do not intend to store complete payment card numbers or card security codes on our own systems. Payment information is handled according to the relevant payment provider’s procedures and policies.

D. Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address.
• Browser type and device information.
• Pages visited and time spent on the website.
• Referring website addresses.
• Cookies and similar tracking technologies, where used.

We collect and use personal information for legitimate business and operational purposes, including:

• Processing course registrations and purchases.
• Creating and administering student accounts.
• Verifying student identity where necessary.
• Providing access to online training materials and learning platforms.
• Monitoring training progress and recording course completion.
• Issuing certificates and maintaining training records.
• Communicating course instructions, account information, and administrative updates.
• Responding to customer enquiries, complaints, and support requests.
• Processing payments, refunds where applicable, and transaction-related enquiries.
• Maintaining website security and preventing fraud, unauthorized access, and misuse.
• Improving our website, training services, and customer experience.
• Meeting applicable legal, regulatory, accounting, and recordkeeping obligations.
• Sending promotional communications where permitted by law and where required consent has been obtained.

We will not use personal information for purposes materially different from those identified in this Privacy Policy without obtaining consent where required by law.

Certain training programs or registration procedures may require identity verification.

Where identification is requested, we will explain the purpose of the request and use the information for appropriate verification, registration, fraud prevention, or training administration purposes.

You should provide identification documents only through the submission method we specify. Please do not send unnecessary sensitive information.

We will take reasonable steps to restrict access to identification documents and retain them only for as long as reasonably necessary for the stated purpose, subject to applicable legal and recordkeeping requirements.

If you have questions about why identification is required or how it will be handled, please contact us before submitting it.

We do not sell personal information to third parties.

We may disclose personal information when reasonably necessary to operate our business, provide services, or meet legal obligations, including to:

• Service providers: Website hosting companies, learning management system providers, email services, cloud storage providers, and technical support providers.
• Payment processors: Third-party companies that securely process payments and related transactions.
• Training and certification partners: Where necessary to administer a course, verify completion, or provide an agreed certification service.
• Professional advisers: Lawyers, accountants, auditors, or other advisers where reasonably necessary.
• Legal and regulatory authorities: Where disclosure is required or authorized by law, court order, or a valid legal process.
• Business transactions: In connection with a proposed or completed merger, restructuring, financing, or sale of all or part of our business, subject to applicable privacy requirements.

Third-party service providers may process information on our behalf and are expected to handle it in accordance with their contractual obligations and applicable law.

We do not disclose student information to employers, other organizations, or unrelated third parties merely because they request it. Consent or another lawful basis will be required where applicable.

Our website may use cookies, analytics tools, and similar technologies to support website functionality, understand visitor activity, maintain security, and improve user experience.

These technologies may collect information such as browser settings, device identifiers, website interactions, and approximate geographic information derived from technical data.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

Our website may contain links to external websites, payment services, learning platforms, or other third-party services.

Those services may have their own privacy policies and data-handling practices. We do not control the privacy practices of independent third parties and encourage you to review their policies before providing personal information.

Our inclusion of a link does not necessarily constitute an endorsement of the third party.

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and misuse.

These measures may include access restrictions, secure account management, password protection, and the use of service providers that offer appropriate security safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate student and transaction records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.

Some of our service providers may store or process personal information outside Ontario or Canada.

Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement agencies, or government authorities in accordance with those laws.

We will take reasonable steps to ensure that information handled by service providers receives appropriate protection consistent with applicable legal requirements.

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Ask questions about how your information is collected, used, or disclosed.
• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
• Request deletion of information where deletion is legally permissible and the information is no longer required for legitimate business or legal purposes.
• Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to a request.

Certain information may need to be retained where required by law, for legitimate recordkeeping purposes, or to establish, exercise, or defend legal claims.

We may send information about our training programs, services, promotions, or business updates where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may continue sending necessary administrative messages concerning your registration, course access, payments, training completion, certificates, or other service-related matters.

Our website and training services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where a service is available to minors, we will handle their personal information and obtain any necessary consent in accordance with applicable legal requirements.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

If a privacy breach occurs, we will assess the incident and take appropriate steps to contain it, investigate the circumstances, and reduce potential harm.

Where required by applicable law, we will notify affected individuals and relevant authorities and maintain any necessary records of the incident.

We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after an update does not replace any consent that must be obtained separately under applicable law.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact us:

Business Name: Training Guards Canada
Website: https://trainingguardscanada.com
Business Mailing Address: Trainingguardscanada@gmail.com

We will review privacy enquiries and respond within a reasonable period, in accordance with applicable legal requirements.

This Privacy Policy is intended to provide general information about our privacy practices. It should be reviewed and customized to reflect our actual business operations and applicable privacy laws. It does not constitute legal advice.