CRISIS INTERVENTION & VERBAL DE-ESCALATION TRAINING

The 6-8 hours of online Crisis Intervention Training Program is designed to help learners develop their understanding of crisis situations, conflict de-escalation, professional communication, situational awareness, and appropriate response strategies.

Whether you work in security or want to expand your knowledge of crisis intervention, this program introduces key concepts that can support more informed decision-making in challenging situations.

Enroll today and take the next step in your professional learning journey.

Throughout this training program, learners will explore important principles and techniques related to crisis intervention, including:

Understanding Crisis Situations: Recognize common causes, triggers, and stages of escalating behaviour.

Early Warning Signs: Develop awareness of verbal and behavioural indicators that a situation may be becoming more challenging.

Communication & Active Listening: Explore communication techniques that promote understanding and help reduce tension.

Conflict De-escalation: Learn about verbal de-escalation strategies and approaches to calming difficult interactions.

Emotional Awareness: Understand how stress, frustration, fear, and other emotions may influence behaviour.

Situational Awareness: Consider environmental factors, personal safety, and changing circumstances during an incident.

Professional Boundaries: Understand the importance of respectful conduct, appropriate intervention, and professional responsibilities.

Incident Response & Reporting: Explore the importance of following workplace procedures, documenting incidents accurately, and communicating relevant information.

Safety & Decision-Making: Learn about assessing risks, recognizing when assistance is needed, and following established emergency procedures.

Complete the course online at your own pace, allowing you to fit your learning around your work and personal commitments.

Study when it is convenient for you. You can log out when needed and resume your training from where you left off, subject to course access conditions.

Access your training materials through the online learning portal after completing the applicable registration and enrollment requirements.

Upon successful completion of the applicable course requirements, you will receive a digital certificate.

Explore concepts related to communication, de-escalation, safety awareness, professional conduct, and crisis response.

Be Better Prepared for Challenging Situations. 

Build your understanding of crisis intervention, professional communication, and de-escalation principles.

Estimated duration: 6-8 hours | Online learning | Digital certificate upon successful completion